Tropical Tom's Fish and Supply
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Store Policies

Forms of Payment
-Paypal, major credit cards, checks, money orders, bank transfers
-Checks and Money Orders will be held for 7 days
-Payment plans may be approved by email
-All animals held require a 20% deposit
-Animals only ship after full payment is received

-Prices are subject to change and must be verified via email
-Package deals are available
-Failure to pay by agreed date will result in cancellation and loss of deposit/restocking fee

-Local pick-up is available
-Shipping cost is $50 plus insurance costs
-Customers will be provided a tracking number upon request
-Shipping is priority overnight service in temperatures from 40-85 degrees.
-We are not responsible for carrier delays
-All DOA claims need a picture and contact within one hour of delivery

-24 Hour live arrival guarantee
-Sex + Genetics 100% guarantee
-Photos must be available for claims and documentation. Claims must be submitted within 1 hour of delivery.
-Animals will be maintained before shipping at no charge to the customer

*Any store credit provided will expire 1 year from date of issue